IDEA (Integrated Digital Engagement Application) enables our clients to implement a unique, best-in-class, digital customer engagement platform, specific to their needs, maximizing the satisfaction of their internal and external customers. Customers can have access to any information from your utility’s systems including CIS, MDM, OMS, as well as any other that you chose to make available to them.

​With more than 1 million active users processing more than $1 billion in payments annually through the IDEA platform, our clients are relying on IDEA to ensure revenue is on-time and predictable. Our built in reconciliation processes ensure no payments ever go missing.

https://www.meridian-integration.com/idea-digital-engagement