Glenn is our Principal ITSM Consultant. He is a Data and Metrics-Driven Services, Operations and Technology Business Leader who identifies and resolves enterprise-wide challenges with innovative and collaborative solutions. Glenn has strong expertise in IT Service Delivery and management, process analytics, optimization, and governance driving measurably improved services and products to customers. He delivers global outcomes through entrepreneurial drive, collaboration and team building to increase revenues, profits, and productivity with customer centric loyalty.
Glenn exceeds organizational expectations and ROI by visualizing the full strategic picture and aligning programs with corporate objectives. He has expertise in change management and business consolidation post mergers and acquisitions. Glenn is a hands-on manager who oversees initiatives from concept through completion. He is an expert at mentoring and developing staff. Personable and effective at managing relationships with all stakeholders. Glenn holds a Bachelors of Architecture from Phoenix Institute of Technology, School of Architecture.